Shipping Policy
Welcome to Multiplex Drone! We are committed to delivering high-quality drones and accessories promptly and efficiently. This Shipping Policy outlines the terms and conditions for the shipment of products purchased through our website: https://multiplexdrone.com/.
1. Order Processing
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
- Orders placed after [specific cut-off time, e.g., 3:00 PM IST] will be processed the next business day.
2. Shipping Rates and Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Estimated delivery times:
- Domestic Shipping (India): 3-7 business days
- International Shipping: 7-14 business days
- Delivery times may vary depending on location and shipping method.
3. Shipping Methods
- Domestic Shipping: We partner with leading courier services like Blue Dart, DTDC, and Delhivery for fast and secure deliveries.
- International Shipping: International orders are shipped via DHL, FedEx, or UPS.
4. Shipment Confirmation and Tracking
- Once your order has shipped, you will receive a shipment confirmation email with your tracking number(s).
- The tracking number will be active within 24 hours.
5. Customs, Duties, and Taxes
- Multiplex Drone is not responsible for any customs duties, taxes, or fees applied to international orders. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Delays and Exceptions
- We are not responsible for delays caused by customs clearance, natural disasters, or courier service disruptions.
- In case of significant delays, we will notify you via email or phone.
7. Damages and Lost Packages
- Multiplex Drone is not liable for products damaged or lost during shipping.
- If you received your order damaged, please contact the shipping carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
8. Incorrect Shipping Information
- Please ensure all shipping details are correct at the time of purchase.
- Multiplex Drone is not responsible for orders shipped to incorrect addresses provided by the customer.
9. Contact Us
If you have any questions about this Shipping Policy, please contact us:
- Email: [email protected]
- Phone:+91-80-23497464
- Address: 180, 1st A Main Rd, Mahalakshmipuram Layout, Mahalakshmi Layout, Bengaluru, Karnataka 560086
Thank you for shopping with Multiplex Drone!